Privacy Policy

1. Introduction

DutyClaims (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Services.

2. Information We Collect

Information You Provide

• Name, email address, and company information submitted via forms
• Role, tariff-related details, and broker information provided during onboarding
• Documents you upload (e.g., entry summaries, broker exports)
• Communications you send to us (e.g., emails, support requests)

Automatically Collected Information

• IP address, browser type, operating system
• Pages visited, time on site, referring URLs
• Device identifiers and cookies

3. How We Use Your Information

• To provide, operate, and improve the Services
• To process your tariff refund file and related workflows
• To communicate with you about your account, onboarding, and updates
• To respond to inquiries and support requests
• To send marketing communications (with your consent)
• To comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers: third-party vendors who assist with hosting, analytics, email delivery, and payment processing
• Financing partners: if you opt in to financing, we may share relevant information with underwriting partners
• Legal compliance: when required by law, regulation, or legal process
• Business transfers: in connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time (see Section 7).

6. Data Security

We implement commercially reasonable technical and organizational measures to protect your information. However, no electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent at any time

To exercise these rights, contact us at contact@dutyclaims.com.

8. Cookies

We use cookies and similar technologies to improve your experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

9. Third-Party Links

The Services may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

10. Children's Privacy

The Services are not intended for individuals under 18. We do not knowingly collect personal information from children.

11. International Users

If you access the Services from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy with a revised date.

13. Contact Us

For privacy-related inquiries, contact us at contact@dutyclaims.com.